2006-08-01 Talk

This talk at the School of Information (North Campus) looks like an interesting one on August 1. thanks Ed

Forwarded message ———- From: Gary Olson <gmo@…> Date: Jul 26, 2006 5:46 PM Subject: Special Steve Whittaker Talk Aug. 1 To: “si.all@…” <si.all@…>

Tuesday, August 1 12 noon SI North (room to follow)

Dehyping Skype: on the future of the phone (and IM)

Steve Whittaker, U. of Sheffield, UK.

Voice over IP (VOIP) is a technology that has just reached maturity - in particular with companies like Skype having more than 100 million users. In this ethnographic study I look at the use of Skype in organisations. We find (counterintuitively) that the commonly touted cost advantage of VOIP is largely irrelevant in this setting. Instead we find that users combine VOIP with IM to address some of the common problems with phone communication. This has strong design implications for the future of the phone and IM and we conclude by discussing these.

-- Gary M. Olson Paul M. Fitts Professor of Human-Computer Interaction School of Information University of Michigan 1075 Beal Avenue Ann Arbor, Michigan 48109-2112 e-mail: gmo@… phone: 734 763-5644 fax: 734 647-8045